/* Normal flow is the complete reading experience, including without JavaScript. */
.journey-scene{padding-block:64px}
.journey-track,.journey-pin,.journey-steps,.journey-step{min-width:0}
.journey-controls{display:flex;align-items:center;flex-wrap:wrap;gap:12px 24px;margin-bottom:24px;position:relative;z-index:5}
.journey-controls>div{display:flex;align-items:center;gap:12px}
.journey-controls a{display:inline-flex;align-items:center;justify-content:center;min-width:44px;min-height:44px;font-size:13px;padding-block:12px;text-underline-offset:6px}
.journey-controls a[aria-current="step"]{color:var(--accent,#83e8f4);text-decoration:underline}
[data-journey-motion]{font:inherit;font-size:12px;border:0;border-bottom:1px solid currentColor;background:transparent;color:inherit;min-height:44px;padding:8px 0;cursor:pointer}
[data-journey-motion]:disabled{cursor:default}
.journey-environment{display:none;opacity:var(--journey-environment-opacity,.75)}
.journey-steps{display:grid;gap:64px}
.journey-step{display:grid;grid-template-columns:minmax(0,1.38fr) minmax(0,1fr);align-items:center;gap:clamp(24px,4vw,56px)}
.journey-card-frame{min-width:0}
.journey-card{margin:0;min-width:0;background:var(--journey-card-bg,#fff);border:1px solid var(--line,#dce4ef);border-radius:12px;overflow:hidden}
.journey-card>img{display:block;width:100%;height:auto}
.journey-explanation{min-width:0;max-width:430px}
.journey-explanation h3{font-size:clamp(27px,3vw,40px);margin-block:12px 20px}
.journey-explanation>p{color:var(--muted,#52637b)}
.journey-explanation>.eyebrow{color:inherit}
.journey-explanation a{display:inline-flex;align-items:center;min-height:44px;margin-top:16px;text-underline-offset:6px}
.journey-step:focus-visible{outline:3px solid var(--accent,#83e8f4);outline-offset:6px}
@media(max-width:999px),(max-height:699px){
 .journey-scene{padding-block:40px}
 .journey-step{grid-template-columns:minmax(0,1fr);gap:24px}
 .journey-steps{gap:48px}
 .journey-explanation{max-width:640px}
}
@media(min-width:1000px) and (min-height:700px) and (prefers-reduced-motion:no-preference){
 .journey-scene.is-journey-pinned .journey-track{height:calc(var(--journey-step-count,2) * 75vh)}
 .journey-scene.is-journey-pinned .journey-pin{position:sticky;top:12px;height:calc(100svh - 24px);display:flex;flex-direction:column;isolation:isolate}
 .journey-scene.is-journey-pinned .journey-controls{flex:none;margin-bottom:16px}
 .journey-scene.is-journey-pinned .journey-environment{display:block;position:absolute;inset:4px auto 16px 0;width:58%;overflow:hidden;pointer-events:none;opacity:var(--journey-environment-opacity,.22);z-index:-1}
 .journey-scene.is-journey-pinned .journey-environment>img{width:100%;height:100%;object-fit:cover}
 .journey-scene.is-journey-pinned .journey-steps{position:relative;flex:1;min-height:0;display:block}
 .journey-scene.is-journey-pinned .journey-step{position:absolute;inset:0;visibility:hidden;pointer-events:none}
 .journey-scene.is-journey-pinned .journey-step.is-journey-visible{visibility:visible}
 .journey-scene.is-journey-pinned .journey-step.is-current{pointer-events:auto}
 .journey-scene.is-journey-pinned .journey-card-frame{height:100%;min-height:340px;max-height:100%;overflow:clip;display:flex;align-items:stretch}
 .journey-scene.is-journey-pinned .journey-card{width:100%;height:100%;opacity:var(--journey-card-opacity,1);transform:translate3d(0,var(--journey-card-y,0px),0)}
 .journey-scene.is-journey-pinned .journey-card>img{height:100%;object-fit:contain}
 .journey-scene.is-journey-pinned .journey-explanation{visibility:hidden}
 .journey-scene.is-journey-pinned .journey-step.is-current .journey-explanation{visibility:visible}
}

/* Readable editorial documents above a persistent place and people. */
.journey-office-band{background:radial-gradient(ellipse at 12% 12%,#d5efff 0%,transparent 48%),radial-gradient(ellipse at 100% 75%,#ffb8a54d 0%,transparent 60%),#eef7ff}
.journey-office{--journey-environment-opacity:.75}
.journey-scene .act-heading{margin-bottom:30px}
/* One complete pinned frame: section heading, scene and its explanation. */
.journey-scene.is-journey-pinned .journey-pin>.act-heading{display:block;flex:none;margin-bottom:20px}
.journey-scene.is-journey-pinned .journey-pin>.act-heading h2{font-size:clamp(27px,3.3vw,44px);margin-top:10px}
@media(max-width:999px),(max-height:699px){
 .journey-scene.is-journey-pinned .journey-pin>.act-heading{margin-bottom:12px}
 .journey-scene.is-journey-pinned .journey-pin>.act-heading .eyebrow{font-size:10px}
}
.journey-scene .journey-environment>img{object-fit:contain;object-position:center bottom}
.journey-scene.is-journey-pinned .journey-environment>img{object-fit:contain;object-position:center bottom}
.journey-card{--line:#dce4ef;--muted:#52637b;--accent:#075bff;padding:28px 30px;box-shadow:0 18px 48px #020b1f40;color:var(--ink);font-size:15px;line-height:1.5}
.journey-document-label{font-size:10px;font-weight:650;letter-spacing:.12em;text-transform:uppercase;color:#52637b;margin-bottom:25px}
.journey-person{display:flex;align-items:center;gap:13px;margin-bottom:22px}
.journey-person strong,.journey-work-row strong{display:block;font-size:17px;letter-spacing:-.025em}
.journey-person>div>span,.journey-work-row>div>span{display:block;margin-top:3px;color:#52637b;font-size:12px}
.journey-avatar{display:grid;place-items:center;width:42px;height:42px;border-radius:50%;background:#e3efff;color:#19458a;font-size:13px;font-weight:650;flex:none}
.journey-message{background:#f1edff;border-radius:2px 16px 16px 16px;padding:18px 20px;font-size:18px;line-height:1.45;letter-spacing:-.025em;margin-top:0}
.journey-photo-context{display:flex;gap:13px;align-items:center;margin-top:18px;color:#52637b;font-size:11px;line-height:1.5}
.journey-photo-context svg{width:92px;flex:none;border-radius:7px;overflow:hidden}
.journey-photo-context>span{max-width:220px}
.journey-paper-brand{display:flex;justify-content:space-between;gap:12px;align-items:center;padding-bottom:17px;border-bottom:1px solid #e1e8f0;font-size:10px}
.journey-paper-brand strong{font-size:12px;letter-spacing:-.03em}.journey-paper-brand>span{color:#52637b}
.journey-card h4{font-size:29px;line-height:1.13;letter-spacing:-.045em;margin:22px 0 8px;font-weight:600}
.journey-document-sub{font-size:11px;color:#52637b}
.journey-document-rows{margin:20px 0 0}.journey-document-rows>div{display:flex;justify-content:space-between;gap:20px;border-bottom:1px solid #e4eaf1;padding:10px 0;font-size:12px}
.journey-document-rows dt{color:#52637b}.journey-document-rows dd{margin:0;text-align:right;font-weight:550}
.journey-signature{display:flex;justify-content:space-between;align-items:center;gap:14px;margin-top:23px}.journey-signature>span:first-child{font-family:Georgia,serif;font-style:italic;font-size:25px;letter-spacing:-.06em;color:#234c76}
.journey-signature-status{display:flex;gap:5px;align-items:center;font-size:10px;color:#23614d}.journey-signature-status svg{width:16px;height:16px;fill:none;stroke:currentColor;stroke-width:1.7}
.journey-work-row{display:flex;gap:14px;padding:18px 0;border-top:1px solid #e1e8f0}.journey-work-icon{font-size:17px;color:#075bff;flex:none;width:20px;text-align:center}
.journey-paper-foot{border-top:1px solid #e1e8f0;padding-top:18px;margin-top:8px;font-size:12px;color:#52637b}
.journey-detail{font-size:13px;margin-top:19px}
.journey-evidence{background:none;border:0;padding-inline:0}
@media(min-width:1000px) and (min-height:700px) and (prefers-reduced-motion:no-preference){
 .journey-scene.is-journey-pinned .journey-card-frame{padding:45px 22% 120px;align-items:flex-start}
 .journey-scene.is-journey-pinned .journey-card{height:auto;min-height:330px}
}
@media(min-width:1000px) and (max-width:1200px) and (min-height:700px){
 .journey-scene.is-journey-pinned .journey-card{padding:20px}
 .journey-card h4{font-size:25px}.journey-message{font-size:16px}
}
@media(max-width:999px),(max-height:699px){
 .journey-environment{display:block;height:240px;overflow:hidden;margin-bottom:20px;pointer-events:none}
 .journey-environment img{width:100%;height:100%;object-fit:contain;object-position:center bottom}
 .journey-card{padding:24px;max-width:590px;width:100%;margin-inline:auto}
 .journey-scene .act-heading{display:block}.journey-scene .act-heading>div+div{margin-top:23px}
 .journey-card h4{font-size:27px}
}
@media(max-width:480px){.journey-card{padding:22px 20px}.journey-signature{align-items:flex-start;flex-direction:column}.journey-message{font-size:17px}.journey-document-rows>div{gap:12px}.journey-document-rows dd{max-width:66%}}

.journey-field-band{background:radial-gradient(ellipse at 12% 18%,#d4f4df 0%,transparent 48%),radial-gradient(ellipse at 100% 68%,#ffd0a666 0%,transparent 60%),#e9faf3;color:var(--ink)}
.journey-field{--muted:#435f76;--line:#bfd7df;--journey-environment-opacity:.75}
.journey-field .journey-controls a[aria-current=step]{color:#86e6f1}
.journey-field .journey-card{--line:#dce4ef}
.journey-result-band{background:radial-gradient(ellipse at 12% 18%,#ffe4cf 0%,transparent 48%),radial-gradient(ellipse at 100% 72%,#aeddff66 0%,transparent 62%),#fff2e5}
.journey-result{--journey-environment-opacity:.75}
.journey-field .journey-crew-visit{border:5px solid #d6e5f9;border-radius:25px}
.journey-result .journey-accounting-result{border-top:5px solid #2ca01c}
.journey-result .journey-invoice-payment{border-top:5px solid #7662f2}
.journey-field .journey-explanation .text-link{color:#075bff}
.journey-field .journey-explanation>.eyebrow{color:#315a79}
.journey-result .journey-work-row .stripe-logo{flex:none}

/* One bounded setting persists while complete, naturally flowing articles pass.
   Only the illustration is sticky. No content is pinned, clipped or hidden. */
.journey-scene.is-journey-flow .journey-pin{display:grid;grid-template-columns:minmax(0,1fr);isolation:isolate}
.journey-scene.is-journey-flow .journey-controls{grid-column:1;grid-row:1}
.journey-scene.is-journey-flow .journey-environment{display:block;grid-column:1;grid-row:1;position:sticky;top:18px;align-self:start;height:min(82vh,480px);margin:0;pointer-events:none;z-index:0;overflow:hidden}
.journey-scene.is-journey-flow .journey-environment>img{width:100%;height:100%;object-fit:contain;object-position:center bottom}
.journey-scene.is-journey-flow .journey-steps{grid-column:1;grid-row:1;position:relative;z-index:1;gap:100px}
.journey-scene.is-journey-flow .journey-step{grid-template-columns:minmax(0,1fr);gap:22px}
.journey-scene.is-journey-flow .journey-card-frame{padding:46px 0 70px;background:none}
.journey-scene.is-journey-flow .journey-card{position:relative;width:62%;max-width:380px;min-width:310px;margin-inline:auto;padding:22px}
.journey-scene.is-journey-flow .journey-explanation{width:100%;max-width:440px;margin-inline:auto;padding:20px 24px;background:#ffffffed;border-radius:12px;color:var(--ink);--muted:#52637b}
.journey-scene.is-journey-flow .journey-explanation>.eyebrow{color:var(--accent)}
.journey-scene.is-journey-flow .journey-explanation .text-link{color:var(--accent)}
.journey-scene.is-journey-flow .journey-explanation h3{font-size:29px;margin-block:10px 14px}
.journey-scene.is-journey-flow-motion .journey-step{transform:translate3d(0,var(--journey-flow-y,0px),0)}
.journey-scene.is-journey-flow:not(.is-journey-flow-motion) .journey-environment{position:relative;top:auto}
@media(max-width:480px){
 .journey-scene.is-journey-flow .journey-card{width:100%;min-width:0;padding:22px 20px}
 .journey-scene.is-journey-flow .journey-card-frame{padding-top:150px;padding-bottom:24px}
 .journey-scene.is-journey-flow .journey-environment{height:260px;top:8px}
 .journey-scene.is-journey-flow .journey-explanation{padding:20px}
 .journey-scene.is-journey-flow .journey-steps{gap:190px}
}
@media(prefers-reduced-motion:reduce){.journey-scene.is-journey-flow-motion .journey-step{transform:none}}

/* Dispatch is a wide working view, so its crop has a wider stage. */
.journey-planning-preview{display:block;width:100%;padding:0;border:0;background:none;margin-bottom:20px;cursor:zoom-in}
.journey-planning-preview img{display:block;width:100%;height:auto;border-radius:6px}
.journey-planning-card .journey-person{margin-bottom:8px}
@media(min-width:1000px) and (min-height:700px) and (prefers-reduced-motion:no-preference){
 .journey-scene.is-journey-pinned .journey-card-frame:has(.journey-planning-card){padding-inline:7%}
 .journey-scene.is-journey-pinned .journey-planning-card{padding:20px}
 .journey-planning-card .journey-document-label{margin-bottom:14px}
}

/* Compact story: the same native-scroll engine, sized to a short browser.
   The illustration stays put. Readable papers cross its open center. */
@media (min-width:360px) and (min-height:540px) and (max-width:999px) and (prefers-reduced-motion:no-preference), (min-width:1000px) and (min-height:540px) and (max-height:699px) and (prefers-reduced-motion:no-preference){
 .journey-scene.is-journey-pinned .journey-track{height:calc(var(--journey-step-count,2) * 92vh)}
 .journey-scene.is-journey-pinned .journey-pin{position:sticky;top:12px;height:calc(100svh - 24px);display:flex;flex-direction:column;isolation:isolate}
 .journey-scene.is-journey-pinned .journey-controls{flex:none;margin-bottom:8px;min-height:44px;gap:8px 22px}
 .journey-scene.is-journey-pinned .journey-environment{display:block;position:absolute;inset:0 0 auto;height:calc(100% - var(--journey-caption-height,170px));margin:0;pointer-events:none;z-index:-1;overflow:hidden}
 .journey-scene.is-journey-pinned .journey-environment>img{width:100%;height:100%;object-fit:contain;object-position:center bottom}
 .journey-scene.is-journey-pinned .journey-steps{position:relative;flex:1;min-height:0;display:block}
 .journey-scene.is-journey-pinned .journey-step{position:absolute;inset:0;display:grid;grid-template-columns:minmax(0,1fr);grid-template-rows:minmax(0,1fr) var(--journey-caption-height,170px);gap:0;visibility:hidden;pointer-events:none;align-items:stretch}
 .journey-scene.is-journey-pinned .journey-step.is-journey-visible{visibility:visible}
 .journey-scene.is-journey-pinned .journey-step.is-current{pointer-events:auto}
 .journey-scene.is-journey-pinned .journey-card-frame{height:100%;min-height:0;overflow:clip;display:flex;align-items:flex-start;justify-content:center;padding:8px 0 0}
 .journey-scene.is-journey-pinned .journey-card{width:300px;max-width:100%;height:auto;min-height:0;padding:14px;opacity:var(--journey-card-opacity,1);transform:translate3d(0,var(--journey-card-y,0px),0);font-size:13px;line-height:1.4}
 .journey-scene.is-journey-pinned .journey-explanation{visibility:hidden;max-width:600px;align-self:start;padding:10px 0 0}
 .journey-scene.is-journey-pinned .journey-step.is-current .journey-explanation{visibility:visible}
 .journey-scene.is-journey-pinned .journey-explanation h3{font-size:23px;line-height:1.12;margin:6px 0 9px}
 .journey-scene.is-journey-pinned .journey-explanation h3 br{display:none}
 .journey-scene.is-journey-pinned .journey-explanation p{font-size:13px;line-height:1.4;margin-block:0 6px}
 .journey-scene.is-journey-pinned .journey-explanation>.eyebrow{font-size:10px}
 .journey-scene.is-journey-pinned .journey-explanation a{margin-top:0;min-height:32px;font-size:12px}
 .journey-scene.is-journey-pinned .journey-explanation .journey-detail{font-size:11px}
 .journey-scene.is-journey-pinned .journey-document-label{margin-bottom:5px;font-size:9px}
 .journey-scene.is-journey-pinned .journey-person{gap:10px;margin-bottom:8px}
 .journey-scene.is-journey-pinned .journey-person strong,.journey-scene.is-journey-pinned .journey-work-row strong{font-size:15px}
 .journey-scene.is-journey-pinned .journey-person>div>span,.journey-scene.is-journey-pinned .journey-work-row>div>span{font-size:11px}
 .journey-scene.is-journey-pinned .journey-avatar{width:34px;height:34px}
 .journey-scene.is-journey-pinned .journey-message{font-size:16px;padding:12px;margin-bottom:12px}
 .journey-scene.is-journey-pinned .journey-photo-context{margin-top:12px;font-size:10px;gap:9px}
 .journey-scene.is-journey-pinned .journey-photo-context svg{width:65px}
 .journey-scene.is-journey-pinned .journey-card h4{font-size:24px;margin:10px 0 4px}
 .journey-scene.is-journey-pinned .journey-document-rows{margin-top:8px}
 .journey-scene.is-journey-pinned .journey-document-rows>div{font-size:11px;padding:4px 0;gap:12px}
 .journey-scene.is-journey-pinned .journey-signature{margin-top:14px;flex-direction:row;align-items:center;gap:8px}
 .journey-scene.is-journey-pinned .journey-signature>span:first-child{font-size:21px}
 .journey-scene.is-journey-pinned .journey-signature-status{font-size:9px}
 .journey-scene.is-journey-pinned .journey-work-row{padding:8px 0}
 .journey-scene.is-journey-pinned .journey-paper-foot{padding-top:8px;font-size:11px}
 .journey-scene.is-journey-pinned .journey-planning-preview{margin-bottom:10px}
 .journey-scene.is-journey-pinned .journey-paper-brand{padding-bottom:10px}
 .journey-scene.is-journey-pinned .journey-card>.quickbooks-logo{width:132px;height:32px}
}
@media(min-width:360px) and (max-width:480px) and (min-height:700px) and (prefers-reduced-motion:no-preference){
 .journey-scene.is-journey-pinned .journey-step{grid-template-rows:minmax(0,1fr) var(--journey-caption-height,240px)}
 .journey-scene.is-journey-pinned .journey-environment{height:calc(100% - var(--journey-caption-height,240px))}
 .journey-scene.is-journey-pinned .journey-card-frame{padding-top:22px}
 .journey-scene.is-journey-pinned .journey-explanation h3{font-size:25px}
 .journey-scene.is-journey-pinned .journey-explanation p{font-size:14px;line-height:1.45}
}

/* Results retain the additional account and accounting context in short panes. */
@media (min-width:360px) and (min-height:540px) and (max-width:999px) and (prefers-reduced-motion:no-preference), (min-width:1000px) and (min-height:540px) and (max-height:699px) and (prefers-reduced-motion:no-preference){
 .journey-result.is-journey-pinned .journey-step{grid-template-rows:minmax(0,1fr) var(--journey-caption-height,190px)}
 .journey-result.is-journey-pinned .journey-environment{height:calc(100% - var(--journey-caption-height,190px))}
 .journey-result.is-journey-pinned .journey-card{padding:10px}
}
@media(min-width:360px) and (max-width:480px) and (min-height:700px) and (prefers-reduced-motion:no-preference){
 .journey-result.is-journey-pinned .journey-step{grid-template-rows:minmax(0,1fr) var(--journey-caption-height,240px)}
 .journey-result.is-journey-pinned .journey-environment{height:calc(100% - var(--journey-caption-height,240px))}
}

/* Real office review stays inside the story frame. */
.journey-review-capture{position:relative;background:transparent;border:0;box-shadow:none;padding:12px}.journey-review-capture .review-accent{inset:0 0 15px 12px;border-radius:38px 12px 38px 12px}.journey-review-capture .review-shot{width:100%;max-width:100%;transform:none;border-width:6px}.journey-review-capture .review-shot img{width:100%;height:auto}.journey-card-frame:has(.journey-review-capture){padding-inline:5%}

/* The request and document journeys each keep their caption below the paper.
   Their compact cards share the existing scroll engine and measured fallback. */
.journey-documents-band{background:radial-gradient(ellipse at 90% 15%,#e0e4fc 0%,transparent 48%),radial-gradient(ellipse at 8% 80%,#ffd8b74d 0%,transparent 55%),#f2f5ff}
.journey-customer-path .act-heading,.journey-documents .act-heading{display:block}
.journey-customer-path .act-heading h2,.journey-documents .act-heading h2{max-width:800px;margin-top:0}
.journey-customer-path .journey-step,.journey-documents .journey-step{grid-template-columns:minmax(0,1fr);gap:24px}
.journey-customer-path .journey-card,.journey-documents .journey-card{width:420px;max-width:100%;margin-inline:auto}
.journey-customer-path .journey-explanation,.journey-documents .journey-explanation{max-width:590px;margin-inline:auto;text-align:center}
.journey-customer-path .journey-explanation>p,.journey-documents .journey-explanation>p{font-size:16px;line-height:1.55}
.journey-customer-path .journey-explanation .journey-detail{font-size:12px;line-height:1.5;margin-top:10px}
.journey-customer-path .journey-evidence{margin-top:2px;min-height:44px}
.journey-channels{display:flex;align-items:center;gap:9px;color:#52637b;font-size:12px;line-height:1.4;margin-bottom:20px}
.journey-channels>span{color:#9aa8b8}
.journey-splash-preparer{display:flex;gap:10px;align-items:center;color:#315a79;font-size:12px;line-height:1.4;padding-bottom:14px;margin-bottom:16px;border-bottom:1px solid #e1e8f0}
.journey-splash-preparer img{width:42px;height:42px;flex:none}
.journey-request .journey-document-label{margin-bottom:0}
.journey-request h4{margin-top:8px}
.journey-customer-path .journey-explanation .journey-ai-context{font-size:12px;line-height:1.5;color:#52637b;margin-top:16px}
.journey-inline-check{color:#23614d;margin-left:4px}
.journey-ticket-ready{display:flex;align-items:center;gap:9px;margin-top:25px;font-size:12px;color:#23614d}
.journey-ticket-ready>span:first-child{display:grid;place-items:center;width:27px;height:27px;background:#e4f4ec;border-radius:50%}
.journey-document-setting{isolation:isolate}
.journey-document-setting img{opacity:.67}
.journey-setting-paper{position:absolute;left:13%;top:22%;width:20%;height:43%;background:repeating-linear-gradient(white 0 22px,#d7e3f0 23px 24px);border:1px solid #cbdce5;border-radius:5px;box-shadow:0 12px 20px #52637b13;transform:rotate(-12deg);z-index:-1}
.journey-setting-pen{position:absolute;right:18%;top:29%;height:34%;width:9px;border-radius:5px;background:#8aa7c4;transform:rotate(22deg);z-index:-1}
.journey-template-tab{display:flex;align-items:center;justify-content:space-between;background:#edf1ff;color:#405a86;font-size:12px;padding:10px 12px;border:1px solid #d7def4;border-radius:5px;margin-bottom:18px}
.journey-template-tab>span{color:#758dba;font-size:17px}
.journey-approved-quote{display:flex;gap:8px;align-items:center;color:#23614d;font-size:12px;line-height:1.4;padding-bottom:16px}
.journey-ticket-stack{margin-top:20px}
.journey-work-tickets .journey-work-row{padding:13px 0}
.journey-work-tickets .journey-work-row strong{font-size:15px}
.journey-work-tickets .journey-work-icon{font-size:14px}
.journey-ready-label{display:inline-flex;background:#edf4ff;color:#315a79;border-radius:5px;font-size:12px;padding:7px 10px;margin-top:16px}
.journey-customer-path.is-journey-flow .journey-explanation,.journey-documents.is-journey-flow .journey-explanation{padding:18px 22px}
.journey-customer-path.is-journey-flow .journey-card,.journey-documents.is-journey-flow .journey-card{max-width:420px}
@media(min-width:1000px) and (min-height:700px) and (prefers-reduced-motion:no-preference){
 .journey-customer-path.is-journey-pinned .journey-step,.journey-documents.is-journey-pinned .journey-step{display:grid;grid-template-columns:minmax(0,1fr);grid-template-rows:minmax(0,1fr) 166px;gap:0;align-items:stretch}
 .journey-customer-path.is-journey-pinned .journey-card-frame,.journey-documents.is-journey-pinned .journey-card-frame{padding:22px 0 14px;min-height:0;justify-content:center;align-items:flex-start}
 .journey-customer-path.is-journey-pinned .journey-card,.journey-documents.is-journey-pinned .journey-card{width:420px;height:auto;min-height:0;padding:24px 26px}
 .journey-customer-path.is-journey-pinned .journey-explanation,.journey-documents.is-journey-pinned .journey-explanation{align-self:start;padding-top:8px}
 .journey-customer-path.is-journey-pinned .journey-environment,.journey-documents.is-journey-pinned .journey-environment{inset:50px 0 166px;width:100%}
 .journey-customer-path.is-journey-pinned .journey-document-rows>div,.journey-documents.is-journey-pinned .journey-document-rows>div{padding:8px 0}
 .journey-customer-path.is-journey-pinned .journey-card h4,.journey-documents.is-journey-pinned .journey-card h4{font-size:27px;margin-top:18px}
 .journey-customer-path.is-journey-pinned .journey-request h4{margin-top:8px}
 .journey-customer-path.is-journey-pinned .journey-request .journey-document-rows{margin-top:12px}
}
@media(max-width:999px),(max-height:699px){
 .journey-customer-path .journey-card,.journey-documents .journey-card{width:340px}
 .journey-customer-path .journey-explanation>p,.journey-documents .journey-explanation>p{font-size:14px;line-height:1.5}
 .journey-customer-path .journey-explanation .journey-detail{font-size:11px}
 .journey-customer-path .journey-splash-preparer{font-size:12px}
 .journey-customer-path .journey-explanation .journey-ai-context{font-size:12px}
 .journey-customer-path.is-journey-pinned .journey-card,.journey-documents.is-journey-pinned .journey-card{width:340px;padding:20px}
 .journey-customer-path.is-journey-pinned .journey-document-rows>div,.journey-documents.is-journey-pinned .journey-document-rows>div{font-size:12px;padding:7px 0}
 .journey-customer-path.is-journey-pinned .journey-person strong{font-size:17px}
 .journey-customer-path.is-journey-pinned .journey-person>div>span{font-size:12px}
 .journey-customer-path.is-journey-pinned .journey-channels{margin-bottom:16px}
 .journey-customer-path.is-journey-pinned .journey-person{margin-bottom:16px}
 .journey-customer-path.is-journey-pinned .journey-message{font-size:17px;padding:14px}
 .journey-customer-path.is-journey-pinned .journey-photo-context{font-size:11px}
 .journey-customer-path.is-journey-pinned .journey-photo-context svg{width:80px}
 .journey-customer-path.is-journey-pinned .journey-document-sub,.journey-documents.is-journey-pinned .journey-document-sub{font-size:12px}
 .journey-customer-path.is-journey-pinned .journey-explanation,.journey-documents.is-journey-pinned .journey-explanation{padding-top:12px}
 .journey-customer-path.is-journey-pinned .journey-evidence{font-size:12px;min-height:44px}
 .journey-documents.is-journey-pinned .journey-signature-status{font-size:10px}
 .journey-documents.is-journey-pinned .journey-signature>span:first-child{font-size:24px}
 .journey-documents.is-journey-pinned .journey-work-row{padding:12px 0}
}
@media(max-width:480px){
 .journey-documents .act-heading h2{font-size:32px}
 .journey-customer-path .journey-card,.journey-documents .journey-card{max-width:100%}
 .journey-documents .journey-signature{flex-direction:row;align-items:center}
 .journey-customer-path.is-journey-flow .journey-card,.journey-documents.is-journey-flow .journey-card{padding:22px 20px}
}

/* Crew tickets follow the shipped visit hierarchy. These are filled, static
   illustrations; office review stays separate from customer delivery. */
.journey-crew-story .act-heading,.journey-office-story .act-heading{display:block}
.journey-crew-story .act-heading h2,.journey-office-story .act-heading h2{margin-top:0}
.journey-crew-story .journey-step,.journey-office-story .journey-step{grid-template-columns:minmax(0,1fr);gap:22px}
.journey-crew-story .journey-explanation,.journey-office-story .journey-explanation{max-width:590px;margin-inline:auto;text-align:center}
.journey-crew-story .journey-explanation>p,.journey-office-story .journey-explanation>p{font-size:16px;line-height:1.5}
.journey-office-story .journey-explanation h3{font-size:26px;margin:0 0 10px}
.journey-crew-ticket{width:370px;max-width:100%;margin-inline:auto;background:#f6fbfa;border:5px solid #d6e5e9;border-radius:25px;padding:18px 20px;font-size:14px;line-height:1.4;color:#173e4d}
.crew-ticket-brand{display:flex;align-items:center;justify-content:space-between;gap:8px;font-size:12px;font-weight:700;padding-bottom:10px;border-bottom:1px solid #d2e1e6}
.crew-ticket-brand>span{font-size:11px;font-weight:500;color:#526f7c}
.journey-crew-ticket h4{font-size:25px;line-height:1.1;margin:12px 0 7px;color:#173e4d;letter-spacing:-.04em}
.crew-ticket-customer{font-size:14px;line-height:1.45}
.crew-ticket-access{font-size:13px;line-height:1.4;color:#526f7c;margin-top:5px}
.crew-ticket-section{padding-top:11px;margin-top:10px;border-top:1px solid #d2e1e6}
.crew-ticket-section>strong{font-size:14px}
.crew-ticket-checks{list-style:none;padding:0;margin:5px 0 0;font-size:13px;line-height:1.5}
.crew-ticket-checks li{display:flex;gap:7px;margin:3px 0}
.crew-ticket-checks li>span{color:#0b7492;flex:none}
.crew-ticket-pool>span{font-size:12px;color:#526f7c;margin-left:8px}
.crew-ticket-pool>p{font-size:12px;color:#526f7c;line-height:1.4;margin-top:3px}
.crew-ticket-readings{display:grid;grid-template-columns:1fr 1fr;gap:9px;margin-top:10px}
.crew-ticket-readings>div{border:1px solid #d2e1e6;background:#fff;padding:6px 10px;border-radius:8px}
.crew-ticket-readings span{display:block;color:#526f7c;font-size:11px;line-height:1.35}
.crew-ticket-readings strong{display:block;font-size:18px;line-height:1.3;font-weight:600}
.crew-ticket-evidence{display:flex;gap:10px;align-items:center;margin-top:12px}
.crew-ticket-photo{width:76px;height:46px;flex:none;border-radius:6px;overflow:hidden}
.crew-ticket-evidence strong{font-size:12px}
.crew-ticket-evidence p{font-size:12px;line-height:1.4;margin-top:3px}
.crew-ticket-times{display:grid;grid-template-columns:1fr 1fr;gap:12px;padding:12px 0;margin:12px 0 0;border-block:1px solid #d2e1e6}
.crew-ticket-times dt{font-size:12px;color:#526f7c;line-height:1.5}
.crew-ticket-times dd{font-size:23px;font-weight:650;margin:3px 0 0;letter-spacing:-.04em}
.crew-gps{font-size:9px;letter-spacing:.05em;margin-left:5px;color:#0b7492}
.crew-ticket-handoff{display:flex;align-items:center;gap:7px;margin-top:12px;padding-top:10px;border-top:1px solid #d2e1e6;font-size:12px;color:#23614d}
.crew-ticket-handoff>span:last-child{margin-left:auto;color:#526f7c}
.journey-office-story .journey-card{margin-inline:auto}
.journey-bill-email{max-width:420px}
.journey-email-from{font-size:12px;line-height:1.4;color:#52637b;margin-top:18px}
.journey-bill-email h4{margin-top:12px}
.journey-email-message{font-size:15px;line-height:1.55;margin-top:22px}
.journey-email-payment-link{display:inline-flex;align-items:center;justify-content:center;border-radius:6px;background:#39758b;color:white;font-size:13px;font-weight:600;padding:12px 16px;margin-top:20px;min-height:44px}
.journey-payment-outcome{display:flex;align-items:center;gap:18px;padding-top:20px;border-top:1px solid #e1e8f0;margin-top:24px}
.journey-payment-outcome span{display:block;font-size:11px;line-height:1.4;color:#52637b;margin-bottom:4px}
.journey-payment-outcome strong{display:block;font-size:15px;letter-spacing:-.02em}
.journey-office-story .journey-accounting-result{width:420px;max-width:100%}
.journey-qb-name{color:#237b16;font-weight:700;white-space:nowrap}
.journey-review-detail{display:none}
@media(min-width:1000px) and (min-height:700px) and (prefers-reduced-motion:no-preference){
 .journey-crew-story.is-journey-pinned .journey-step,.journey-office-story.is-journey-pinned .journey-step{display:grid;grid-template-columns:minmax(0,1fr);grid-template-rows:minmax(0,1fr) 130px;gap:0;align-items:stretch}
 .journey-crew-story.is-journey-pinned .journey-card-frame,.journey-office-story.is-journey-pinned .journey-card-frame{padding:18px 0 15px;min-height:0;justify-content:center;align-items:flex-start}
 .journey-crew-story.is-journey-pinned .journey-card,.journey-office-story.is-journey-pinned .journey-card{height:auto;min-height:0}
 .journey-crew-story.is-journey-pinned .journey-crew-ticket{width:370px;padding:18px 20px}
 .journey-office-story.is-journey-pinned .journey-card{width:420px;padding:24px 26px}
 .journey-office-story.is-journey-pinned .journey-review-capture{width:750px;padding:12px}
 .journey-crew-story.is-journey-pinned .journey-explanation,.journey-office-story.is-journey-pinned .journey-explanation{align-self:start;padding-top:8px}
 .journey-crew-story.is-journey-pinned .journey-environment,.journey-office-story.is-journey-pinned .journey-environment{inset:50px 0 130px;width:100%}
}
@media(max-width:999px),(max-height:699px){
 .journey-crew-story .journey-explanation>p,.journey-office-story .journey-explanation>p{font-size:14px;line-height:1.5}
 .journey-office-story .journey-explanation h3{font-size:25px}
 .journey-crew-story .journey-card,.journey-office-story .journey-card{width:340px;max-width:100%}
 .journey-crew-story.is-journey-flow .journey-crew-ticket,.journey-crew-story.is-journey-pinned .journey-crew-ticket{width:340px;padding:16px}
 .journey-crew-story.is-journey-pinned .journey-crew-ticket h4{font-size:25px;margin:12px 0 7px}
 .journey-crew-story.is-journey-pinned .journey-explanation,.journey-office-story.is-journey-pinned .journey-explanation{padding-top:12px}
 .journey-office-story.is-journey-pinned .journey-card{padding:20px}
 .journey-office-story.is-journey-pinned .journey-invoice-payment{padding:20px}
 .journey-office-story.is-journey-pinned .journey-payment-outcome .stripe-logo{width:66px}
 .journey-office-story.is-journey-pinned .journey-bill-email h4{font-size:26px;margin-top:12px}
 .journey-office-story.is-journey-pinned .journey-bill-email .journey-document-sub{font-size:12px}
 .journey-office-story.is-journey-pinned .journey-document-rows>div{font-size:12px;padding:9px 0}
 .journey-office-story .journey-review-capture,.journey-office-story.is-journey-pinned .journey-review-capture{background:#f3f9fa;border:1px solid #cbdce5;border-radius:12px;padding:20px;box-shadow:0 18px 48px #020b1f24}
 .journey-office-story .journey-review-capture .review-accent{display:none}
 .journey-review-detail{display:block;color:#233f4b;font-size:13px;line-height:1.5}
 .journey-review-detail .journey-document-label{font-size:10px;margin-bottom:10px}
 .journey-review-identity{display:flex;justify-content:space-between;gap:10px;align-items:center}
 .journey-review-identity strong{font-size:16px}
 .journey-review-identity>span{font-size:10px;color:#745923;background:#fff3d8;padding:2px 6px;border-radius:3px}
 .journey-review-detail>p{font-size:12px;line-height:1.5;margin-top:7px}
 .journey-review-note{border-top:1px solid #d3e0e5;padding-top:12px;margin-top:12px}
 .journey-review-note p{font-size:13px;line-height:1.5;margin-top:5px}
 .journey-review-detail .journey-review-photo{margin-top:12px;color:#52637b}
 .journey-review-action{display:inline-flex;align-items:center;background:#39758b;border-radius:4px;color:white;font-size:12px;min-height:40px;padding:9px 12px;margin-top:16px}
 .journey-office-story .journey-review-capture .review-shot{margin-top:12px;border:0;border-radius:0;box-shadow:none;overflow:visible;background:transparent;width:auto}
 .journey-office-story .journey-review-capture .review-shot img{display:none}
 .journey-office-story .journey-review-capture .review-shot .image-hint{position:static;display:inline-flex;align-items:center;min-height:44px;padding:0;font-size:12px;color:#087b93;background:none;opacity:1}
}
@media(min-width:1000px) and (min-height:700px) and (max-height:759px) and (prefers-reduced-motion:no-preference){
 .journey-crew-story.is-journey-pinned .journey-step{grid-template-rows:minmax(0,1fr) 70px}
 .journey-crew-story.is-journey-pinned .journey-environment{bottom:70px}
}

/* Short desktop scenes keep the complete crew card and its plain caption together. */
@media(min-width:1000px) and (min-height:540px) and (max-height:699px) and (prefers-reduced-motion:no-preference){
 .journey-crew-story.is-journey-pinned .journey-card-frame{padding-top:4px}
 .journey-crew-story.is-journey-pinned .journey-explanation{padding-top:8px}
}